Service and Tech Support

{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is the lead time for service?", "acceptedAnswer": { "@type": "Answer", "text": "Lead time for service is based on the availability of the service technicians in your area and will be serviced in the order it was requested. Mission critical service requests will be prioritized based on severity. The standard lead time for our technicians to service your machine(s) is between 2-4 weeks." } },{ "@type": "Question", "name": "How do I request service?", "acceptedAnswer": { "@type": "Answer", "text": "To request service, please contact David Breeden at +1 410-564-2909 or dbreeden@phillipscorp.com." } },{ "@type": "Question", "name": "How do I schedule service?", "acceptedAnswer": { "@type": "Answer", "text": "When a service quote has been generated from our service and parts team, and funding has been approved or accepted, our Service Scheduler, Tiera Reynolds, will contact you to schedule your service." } },{ "@type": "Question", "name": "Can I use discretionary funding for services and parts?", "acceptedAnswer": { "@type": "Answer", "text": "Discretionary funding can be applied to reactive service and spare parts. Our Performance Assurance Program provides unique funding options with reactive service and spare parts support. After service, a report will be left with the facility outlining work performed and the condition of the machine(s). This will include recommendations for any reactive service or spare parts necessary to bring the machine to full specs, and discretionary funds may be applied. Learn more about Performance Assurance." } },{ "@type": "Question", "name": "How do I request a service contract?", "acceptedAnswer": { "@type": "Answer", "text": "To request a service contract for your facility, please contact our Life Cycle Team at +1 800 878 4747 EXT 6. or FederalLifeCycle@phillipscorp.com." } }] }