The Objectives & Challenges
Manufacturers across aerospace, medical, automotive, and production machining environments enrolled technicians, operators, and programmers in Phillips Haas Training after facing recurring operational challenges, including:
- Delayed machine recovery
- Long waits for outside service support
- Reactive maintenance practices
- Production interruptions caused by machine downtime
- Limited in-house troubleshooting knowledge
- Growing pressure on smaller maintenance teams
For lean operations, even a few hours of unplanned downtime can impact throughput, labor efficiency, delivery timelines, and customer commitments. Industry research shows manufacturers average hundreds of hours of unplanned downtime annually, with equipment failure and technician knowledge gaps remaining major contributors.
Many companies recognized that relying on outside support was becoming increasingly difficult, especially when the cost of a major breakdown or delayed repair could quickly outweigh the investment in Phillips Haas Training itself.
Michael Goode, GE
Oversees 78 Haas machines and calculated that the training paid for itself 10x in less than a year. GE has since sent 30+ technicians through the program to strengthen internal capabilities and improve uptime.
Joshua Boulee, Kohler
Said Phillips training gave him the confidence to troubleshoot machines across multiple departments, including machines he had never worked on before.
Kaleb Todd, Brasseler USA
Used the skills gained through Phillips training to step into a larger R&D leadership role with stronger troubleshooting and programming capabilities.
Billy Hatchett, Sefcor
Rebuilt his programming approach after training, improving machine understanding and overall operational value.