By: Joe Sommers
Role: Applications Engineer & Instructor
In my career, I’ve come across customers who are sometimes shocked by legendary customer service; even voicing their opinions on previous encounters with other service or salesman. It’s important that your encounter with them is a good one.
- Focus on your impression: Many people forget to place themselves into their customer’s shoes thus forgetting the impression they may leave behind weather good or bad.
- Don’t be in a hurry: Customers can sense when you’re rushing leaving them feeling as if you are only worried about getting the sale rather than caring about the time and fostering your relationship.
- Clean up: If you bring samples or do any type of demos, make sure not to leave anything lying around or out of place before leaving the customers facility. This shows the customer you care about the relationship and their facility.