Tag Archives: Joe Sommers

Should I Walk Away From a Sale?

By: Joe Sommers At times, we come across customers who were either sold the wrong solution or were seeking the wrong solution to their problem. Once, after visiting a customer’s facility, I observed that the customer was actually milling parts which were actually … Read More…

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Top 3 do’s When You’re on a Call

By: Joe Sommers Role: Applications Engineer & Instructor In my career, I’ve come across customers who are sometimes shocked by legendary customer service; even voicing their opinions on previous encounters with other service or salesman.  It’s important that your encounter with them is … Read More…

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