“All the consistency which needed to execute my job role and support of my team leader and entire service team, the faith which partners had in me and they gave all the freedom to work with my skill and potential. It was ability to respond to the change. I have always applied adapt, overcome and improvise theory which really worked for me. Most importantly I believed in my work and skill.”
Tarannum’s Journey to Becoming a Phillips Brand Ambassador:
When Tarranum joined the company in 2008, she was responsible for reporting on HFO Pune and resources were limited. Today, she has used those resources and self-driven initiatives to morph India operations into a well-developed organization. Tarranum is responsible for a majority of India HFO’s service performance reports, coordination with principals related to Sap or Portal and notification numbers relative to 90 day warranty occurrences.
Over the last two years, Tarannum has been instrumental in the implementation of CRM – Lotus Notes and Haas SAP system. Ensuring every Service and Sales partner is educated on how important, helpful and valuable it is for them & their customers. This helps decision making and provides data to identify shortfalls, allowing Partners to evaluate and act precisely, mainly driven by Tarannum. She has a system in place that provides machine service history at the Service Engineers fingertips, scheduling for service calls, provides machine data with optional codes, part requests process and a supply database.
Recently, AX Software has been newly implemented to all and Tarannum has absorbed it with great interest. She has worked effectively to implement successful processes for all service activities like billing, customers’ masters updating , and even AMC quotations, just to name a few. Tarannum keeps in constant communication with all the field engineers so she can provide them with all required data they may need at a moment’s notice. There is also constant communication with our customers to keep them informed about the service call schedule for their machines and also, proactively inform them of any change that occurs, due to non-avoidable situations.
The outcome of all these strong qualities and dedication to hard work, Tarannum has been recently promoted to Assistant Coordination Manager. She handles her ever-growing role so professionally flawless that her team or anyone that has contact with her is confident they are receiving the best customer service possible. The trust level of internal, as well as external, customers is extremely high with Tarannum. It is very obvious why Tarranum Gadkari is a Phillips Brand Ambassador!