LEGENDARY CUSTOMER VALUE
Legendary Customer Value is a program that is designed to allow Phillips Corporation to accomplish success that is unimaginable in our current mode of thinking. It is designed to create results that we do not yet know are even possible. Legendary Customer Value requires each Phillips Partner to “Take a Stand”.
This means that each Phillips Partner in our organization will in every aspect of interaction with you will cause you to realize such a profound positive experience that you will be overwhelmed and astounded, giving you no choice but to only want to do business with us whenever possible and always recommending a Phillips company to your associates. We commit to providing you and Partner the tools and guidance to insure this happens. Everyone in our organization will have the same primary job – To Deliver Legendary Customer Value. All other things that we do will be simply tasks.
Our current reality is entirely made up. We made it up. We decided what it was going to be. We tend to ignore things that don’t fit our reality. The nice thing is since we made up our current reality, we can make reality anything we want it to be. What we say and what we do creates our reality. Words have a big part in creating and shaping reality.
Because our words can just as easily either open or inhibit possibility, it very much matters what we say.
Production Supervisor, A & J Precision Sheet Metal, San Jose, California
“Productivity increased 50% when we started using the Haeger WindowTouch”
Skilcraft Sheetmetal, Inc. Burlington, Kentucky
“It used to take us 8.65 minutes per part to insert all of the hardware in one of our main electrical panels. With the Haeger OneTouch we¹ve reduced our processing time per part to 3.51 minutes, a productivity increase of 246%.”
MPE, Milwaukee, Wisconsin
“We use the OneTouch whenever possible for our insertion work because of the reduced setup time and the ease of programming. For many of our jobs, we’ve gone from multiple part handlings to a single handling, which has had a tremendous impact on our productivity.”
Supervisor J.E. Soares Belgrade, Montana
J. E. Soares, a precision sheet metal fabricator in Belgrade, Montana recently added Haeger’s 824 WindowTouch® for their insertion area which already was equipped with three other Haeger insertion machines. The machine was added for a specific, very hardware intensive job, but according to Martie Howell, the supervisor of Soares hardware area, “the WindowTouch could do so much more than he ever expected.”